This woman in this story, who works at an airline’s check-in desk, is not real, but she exhibits a pretty effective method to cope with really unpleasant passengers! Her answer to an unruly passenger not only showed him his place in a nice and professional manner, but it also made me giggle! This one is for everyone who has ever had to deal with an irate customer.

Due to inclement weather, a Southwest Airlines flight was canceled. A single agent was rebooking a large line of stranded passengers.

An irate passenger pushed his way to the front of the line. “I HAD to be on this flight, and it has to be FIRST CLASS,” he slapped his ticket on the desk.

“I’m sorry, sir,” the agent said. I’ll gladly attempt to assist you, but first I have to assist these people; after that, I’m confident we’ll be able to work something out.”

The passenger was dissatisfied.

“DO YOU HAVE ANY IDEA WHO I AM?” he asked loudly enough for the passengers behind him to hear.

The agent smiled and grabbed her public address microphone without hesitation.

“May I please have your attention?” She started. “We have a traveler here at Gate 14 who does not know who he is,” she said plainly throughout the terminal. Please come to Gate 14 if you can assist him with his identify.”

The man stared at the Southwest Airlines agent, clinched his teeth, and screamed, “Screw you!” as the people behind him in line laughed uncontrollably.

“I’m sorry, sir,” she said without flinching. You’ll have to wait in line for that as well.”