Moving into a new house can be an exciting experience. It’s not every day that you get to fully revamp your interior and feng shui. A man had lately purchased a beautiful leather sofa to finish his newly built home. The business that delivered the furniture, on the other hand, was not precisely punctual and was forced to leave the sofa crammed into the stairway.

The stairwell sofa
27-year-old Luke Ansell is the happy owner of his new property in Bournemouth, England. He only moved in in December, and he ordered a king-size chesterfield sofa-bed for the second level about the same time. Luke ordered the sofa from a firm called designersofas4u.co.uk. They informed him that they were used to making “tight” deliveries or fitting heavy objects into narrow areas.

The delivery staff, however, recognized they had an issue when they began loading the sofa up the stairs. They had underestimated how small the area was and had to abandon the job. Luke Ansel was then stuck with a sofa halfway up his stairwell. Furthermore, the sofa scraped the staircase and ruined the plaster along the walls.

Luke Ansel was really frustrated by this circumstance. Many others thought it amusing because it reminded them of a scene from the sitcom “Friends,” in which Ross struggled to bring a new couch up the stairs to their apartment.

Sofa Delivery Failed
“When they arrived, I showed them where I wanted it upstairs.” “I expressed concern because it appeared to be quite tight, but they told me that they perform tight deliveries all the time,” he tells SWNS. “I just answered, ‘Oh well, you’re the experts,’” she explained. After all, they are a delivery service. So I just let them be. They brought it in, battled to get it over the railing, and got it in ultimately. But then it became jammed, and they couldn’t move it up or down.”

The delivery team was unable to deliver the sofa up the stairs. This was after they had informed Luke that they could. They did, however, damage the walls and skirting in the process. “It’s a brand new house that we just purchased for half a million dollars.” “Now we have to get the work done to repair it,” Luke explains. “They’ve demolished the plasterboard and damaged all of the hardwood stairwell skirtings.” They’ve also ruined the sofa. It was a stunning answer from the corporation, so I’m just trying to raise awareness about their service standards.”

Abandoned
The delivery team had recognized the sofa would not budge and informed Ansel that they needed to return to headquarters on time, so they left. This was after Ansel recommended they remove the stairs banisters to make more room. “Look, we have to get back to Birmingham,” they continued, handing him a delivery sheet to sign, which he declined. “I responded, ‘I’m not signing anything because the sofa is stuck in my wall,’” Luke Ansel explained.

Luke Answel is referring to the delivery men’s denial of even attempting to move the sofa up the stairs. Luke, on the other hand, has photographic evidence of the team inside his house near the stairs after the damage was done. Luke claims to have “real doorbell footage of them after they delivered it to my house.” “I also took a picture of them at the foot of the stairs after the harm was done.”

Response from the sofa delivery service
Luke expressed his disappointment with the company’s reaction. “It was simply a startling response by the corporation,” he explained, “so I’m just trying to raise awareness about their service standards.”

The sofa cost him $2,481 according to Luke Answel’s report. Nonetheless, the quantity of damage they caused was roughly the same. Yet, they claimed that Luke Ansel was responsible for the damage and attempted to avoid paying for it. “As our driver and his colleague attempted to move the sofa up the second flight of stairs, you attempted to assist as well.” Between you and the two delivery people, you managed to squeeze the sofa and damage the walls.

“As a firm, we constantly endeavor to prioritize our customers.” And we’ve spent the last 13 years building our company with this in mind. As an employer, we also endeavor to ensure that our employees’ safety is a key priority.”

According to the corporation, Luke Ansel should have been aware of the size of the room and the sofa, and it was his fault. Despite the fact that the delivery personnel had informed him that the sofa would be delivered to his preferred location. Finally, as a gesture of “goodwill,” they offered to pay for acceptable damages. “We objectively agree that damage has been caused between our delivery staff and yourself,” they said.